Deliver more with dispatch text messaging

Text with employees, contractors, and vendors to streamline internal communications. SMS helps get your team and products where they need to be, creating an unrivaled, scalable customer experience.

What is dispatch SMS?

Dispatch text messages are the lifeline between central office staff and in-the-field staff. They help teams stay connected even when they’re on the move.

Logistics and dispatch companies use dispatch SMS to:

Facilitate shift scheduling and staffing

Unify on-the-go teams

Coordinate with vendors and partners

Keep customers in the loop

With help from dispatch SMS software, you can scale your text communications, managing hundreds to thousands of personalized messages from multiple channels in one place.

Stay in touch while on the go

Waiting for your team to read emails just isn’t efficient, and making phone call after phone call is time-consuming. Texting’s high open and response rates help you get the word out quickly. It’s the easiest way to reach your team and customers while they’re out and about.

Benefits of dispatch text messaging

You need a hyper-connected workforce to deliver a smooth customer experience. With quick, frictionless, and reliable communications, your teams will stay connected whether they manage 1,000 orders or drive 1,000 miles every day. Dispatch texting helps you efficiently handle real-time changes, increase delivery success, and improve service accuracy. Text dispatch software brings additional benefits, streamlining your workflows and improving team visibility so you can save time, manage more queries, and scale operations with ease. Here’s how you can use our text dispatch software to level up your day-to-day operations.

Reach staff in real time

Send messages that reach delivery teams, drivers, or service staff directly. Use SMS to share last-minute weather alerts, order updates, or location changes. Alternatively, you can schedule shift reminders or delivery details ahead of time.

Streamline dispatch conversations

With two-way texting, recipients can reply to your messages with text, photos, or videos of what they’re seeing on site to help you make decisions. Your in-office team will receive incoming messages in powerful shared inboxes for faster resolutions. You choose who can read messages, assign them, and reply. Speed up chats with reusable, personalized templates that you can automate or send manually.

Schedule shifts and deliveries

Share shift or delivery details with your entire team in a single click. Create a list of contacts for each shift, select a personalized template, then press send. No recipients will see one another, and they can reply privately with questions. AgileDroid AI personalizes each outgoing message with recipients’ custom field information.

Share order and delivery tracking information

Send inventory updates to team members or order updates to customers. Create an SMS template for each type of update: order received, in progress, shipped, and out for delivery. Include space for UPS, FedEx, or USPS tracking links. AgileDroid AI will insert correct information into outgoing texts and can send automated outgoing messages based on field changes in your CRM software..

Coordinate pickups and logistics

Share warehouse or curbside pickup information with business partners and customers. Coordinate a seamless handoff through quick SMS conversations. Manage roadblocks in real time and provide instructions or pickup advice on the fly.

Keep customers in the know

SMS software allows you to act as an intermediary between your field team and your customers. Relay delivery updates, estimated arrival times, and delays. Coordinate with both parties when faced with last-minute emergencies or schedule problems.

Automate answers and processes

Set expectations, save time on repetitive tasks, and increase response speeds with automations. Create during-hours or after-hours replies based on the time messages land in your SMS platform. Establish triggers for changes in order status to keep customers up to date. Send automated answers to FAQs based on incoming message keywords.

Improve customer satisfaction

Elevate the customer experience with personalized support. Provide reliable, up-to-date information on customers’ deliveries. Schedule SMS follow-ups after deliveries and automate SMS CSAT surveys to ensure your team is exceeding expectations.

Increase on-time payments

Remind customers about upcoming payments with SMS reminders. Your texting solution can automate alerts with an
SMS integration. When your billing management software updates with invoices, AgileDroid AI can immediately send reminders.

Get a full picture of all conversations

Centralize all of your messaging history in one place for full visibility into team communications. Access contact and messaging history in your shared inboxes, and export chats for documentation or audits. Manage messages from SMS and channels like Facebook Messenger, WhatsApp, and more.

Track channel success with reports

Review AgileDroid AI's built-in reports to track team response times, resolution times, and more. Weigh channel popularity by monitoring incoming customer or business partner message volume.

Connect texting with your business apps

Link AgileDroid AI with your CRM and other business apps to sync data. AgileDroid AI's

SMS integrations empower you to access up-to-date custom fields and build powerful text messaging workflows.

Retail SMS to drive sales and build loyalty

Answer common questions at scale, close deals faster, and create personalized customer connections using SMS marketing for retail.

FEATURES

How to send dispatch texts

Your SMS dispatch platform makes it easy to reach your contacts. Here’s how to send a message.

1. Import your contacts .

Only text those who have
opted in to receive messages.

2. Choose a single recipient or list.

Segment your lists to better target messages.

3. Write your SMS template .

Leave space for custom fields, like names or order numbers.

4. Press send

Or, schedule the text message to send at a specific date and time.

You can also send advanced texts through AgileDroid AI. including scheduled or automatic texts. Learn more in our ebook
Automated Text Messaging: The Complete Guide.

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