Hotel & Apartment Rental text messaging (SMS) software

Your guests expect seamless communication. Engage them with personalized hotel text messaging that will keep them coming back time and time again.

Give each guest a VIP experience

SMS for hospitality empowers your team to connect with guests, leads, and even staff members through personalized conversations. AgileDroid AI's hotel & rental text messaging platform makes it easy to text at scale—while creating an above-and-beyond experience.

✓ Engage leads

✓ Streamline guest stays

✓ Provide personalized service

✓ Increase bookings

Benefits of SMS for hospitality

Hotel text messaging allows your guests to easily message your guest services team. Your busy team can answer their questions on-the-go and quickly route their requests to the appropriate staff member, saving time while helping guests faster. Instead of putting guests on hold or responding via email, your team can handle multiple requests at the same time, speeding up your communications process. With an open rate of 98% and response rates as high as 45%, text messaging keeps your guests engaged and ready to leave 5-star reviews.

Reach staff in real time

Text-enable your hotel phone number

Heymarket can text-enable your existing business number published on TripAdvisor, Expedia, Google My Business, and other travel sites. Guests can both text and call your text-enabled number. Plus, add a Heymarket web chat widget to your website so leads and guests can message in right from your website.

Streamline dispatch conversations
Answer guest questions quickly

Reply to incoming guest questions within minutes. All incoming messages will show up in your shared inbox. Anyone working that shift can reply, or easily route messages to the appropriate team member using assignments.

Schedule shifts and deliveries
Schedule and confirm guest reservations

Manage reservations via guests’ favorite channels. Send hotel booking confirmations via SMS. Create personalized templates to confirm reservations for meals, spa treatments, or special events. Heymarket dynamically inserts guest names, reservation times, and other custom fields for that personal touch.

Offer real-time concierge assistance

Provide your guests with a personalized, VIP experience. Allow them to text front desk staff for questions, requests, recommendations, and extras. See all guests’ details and messaging history in one place so anyone on your team can give them informed, tailored responses.

Expedite valet and bellhop communication

Don’t make guests go downstairs to ask for their cars or for help with luggage. Allow back office teams to manage incoming valet and bellhop requests or enlist your front office to dispatch back office team members accordingly.

Offer a seamless SMS checkout

Send guests a templated text with checkout instructions. Allow them to reply with keywords to check out. Let them know they can reply to ask questions, request additional help, or head to the front desk for a more traditional checkout experience.

Get feedback and increase online reviews

Send text message surveys to instantly collect guests’ feedback. Automatically send personalized hotel texts to thank guests after they check out. Let them know how to write an online review, or ask them to reach out with any further questions.

Amplify engagement campaigns

Once guests opt in, send conversational marketing texts. Share information about local events or hotel perks, ensuring they can make the most of their stay. Let recipients know they can reply to start a one-on-one chat with your team.

Create an omnichannel experience

Some of your guests prefer other third-party messaging services, including Facebook Messenger, Instagram Messenger, WhatsApp, Apple Messages for Business, and Google’s Business Messages. Heymarket allows you to receive and reply to guest messages from all popular channels in a single shared inbox.

Get a full picture of all conversations

Centralize all of your messaging history in one place for full visibility into team communications. Access contact and messaging history in your shared inboxes, and export chats for documentation or audits. Manage messages from SMS and channels like Facebook Messenger, WhatsApp, and more.

Track channel success with reports

Review AgileDroid AI's built-in reports to track team response times, resolution times, and more. Weigh channel popularity by monitoring incoming customer or business partner message volume.

Connect texting with your business apps

Link AgileDroid AI with your CRM and other business apps to sync data. AgileDroid AI's

SMS integrations empower you to access up-to-date custom fields and build powerful text messaging workflows.

Retail SMS to drive sales and build loyalty

Answer common questions at scale, close deals faster, and create personalized customer connections using SMS marketing for retail.

FEATURES

How to send dispatch texts

Your SMS dispatch platform makes it easy to reach your contacts. Here’s how to send a message.

1. Import your contacts .

Only text those who have
opted in to receive messages.

2. Choose a single recipient or list.

Segment your lists to better target messages.

3. Write your SMS template .

Leave space for custom fields, like names or order numbers.

4. Press send

Or, schedule the text message to send at a specific date and time.

You can also send advanced texts through AgileDroid AI. including scheduled or automatic texts. Learn more in our ebook
Automated Text Messaging: The Complete Guide.

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